Consumer Tapestry Alert

I'll admit my patience wears thin pretty quickly, especially when it comes to customer service (or I should say the LACK of it). A couple of weeks ago I ordered a tapestry from an online firm (www.tapestry.com) They had a product I wanted and having bought things online before, I felt comfortable dealing with them. A couple of days later I decided to see what the order status was. The sight said e-mail was the quickest way to find out, so I e-mailed. Next day, nothing. Day after, still nothing. So I called their "customer service" number and got a machine. Left a message. Next day, still nothing. Sent ANOTHER e-mail. Long story longer, this went on for two weeks till I sent another demanding they cancel the order. Today they responded, saying my tapestry was "in from the weavers" (these can NOT be made per order!) and they would cancel, but if I still wanted it...NO THANKS! I've since done a Google search under their name and found other customers who went through the same experience...zero contact from them after placing an order. So the lesson of the day is ALWAYS Google their name and go elsewhere if there are multiple complaints. By the way I ordered the exact same item from another firm (AllPosters.com), and since I've ordered from them before I'm confident this time the order will go through.