Jul 25, 2019

UPDATE AGAIN 7-25-19: The Failure of Montgomery's 311 System

     A friend of mine has unfortunately become accustomed to people dumping their garbage in the streets near his home in the Normandale Neighborhood.




     So he was not shocked when a mattress appeared across the street. I suggested he call 311---the number residents of the city are supposed to use to report stuff like, well, like a mattress dropped off by some thoughtless people.

From the City of Montgomery's website:

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We provide uncomplicated access to City services and information.

From reporting graffiti, overgrown grass or potholes, to finding out where to vote plus a whole lot more – our 311 agents are ready to help.

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He made his first call to 311 three weeks ago yesterday.
He called 311 again two weeks ago yesterday.
He called 311 again a week ago yesterday.

The mattress is still there as of Thursday 7-18-19.

This is an election year, with candidates running for city council and mayor.  

IS THERE NOBODY IN MONTGOMERY CITY GOVERNMENT WHO CAN GET A SINGLE DISCARDED MATTRESS PICKED UP IN THREE WEEKS????????? 

When you come across one of the candidates, ask them why it seems to be impossible to get trash picked up????????  And ask what they plan to do about it!

Not to mention the sanitation trucks that passed the mattress on their routes and left it there for three weeks. 

UPDATE: As of Sunday 7-21, the mattress is still there. 
UPDATE: As of Monday night, 7-22, the matress is, yes, still there. 
UPDATE: As of 7-25 evening---ONE MONTH AFTER THE FIRST CALL, the mattress remains there, and the 311 system opearator now interrogates my friend. Who's property is it on (it's on the right of way!) The operator says the property owner will have to pay to have it removed! Will some city official with a sense of responsibility PLEASE take this month-old dispute and send a friking truck out to help this taxpaying city resident keep  his neighborhood clean? He didn't put the mattress there. Is he supposed to drag it over to his property and then pay the city to pick it up?  

STILL THERE, ONE MONTH AFTER IT WAS REPORTED TO THE FAILING 311 OPERATORS!

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